Cancellation policy

1. Order Cancellation by Customer

a. Cancellation Timeframe:

Orders can be cancelled within 24 hours of placement, or before dispatch, whichever is earlier.
After dispatch, cancellations will not be accepted.

b. How to Cancel:

To cancel an order, please contact our support team at:
Email: [your email address]
Phone: [your contact number]
App: Use the “Cancel Order” option under your order history (if applicable)

c. Refund on Cancellation:

If payment has been made and the order is successfully cancelled before dispatch, a full refund will be initiated to the original payment method within 7–10 business days.

2. Cancellation by Sehon Chemicals India Pvt. Ltd.

We reserve the right to cancel an order due to the following reasons:

Product unavailability or stock issues
Incorrect or incomplete customer information
Failure to comply with our terms and conditions
Delivery area not serviceable

In such cases, a full refund will be initiated.

3. Special Orders & Bulk Bookings

Cancellation of special orders or bulk purchases (customized or pre-booked) may not be accepted after processing begins. Please contact your Sehon representative directly for such cases.

4. Disputes

In the event of a dispute regarding cancellation or refund eligibility, Sehon Chemicals India Pvt. Ltd. reserves the right to make the final decision.

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